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Fast, scalable, and reliable browser based work
order management system for organizing infrastructure services,
employees, and jobs.
"It (OPRA) is the slickest system I've
seen and I have been looking at these for more than 25 years. It tracks
work requests, status, costs, history, has search and sort features,
etc. In fact, it is so versatile there wasn't a question we had
that OPRA could not answer about work orders."
--- Neil Miller, Director of Public
Works for the City of Manhattan Beach.
Originally deployed over the Internet in 1996
the Work Order Module is the flagship module of the growing suite
of OPRA tools. OPRA provides the quickest pathway to implementing
an eloquent and intuitive solution without going through
weeks, months or years of frustration and analysis. Our philosophy
is: "If a system is not easy to use - it's not worth using".
Using the OPRA "fuse box", OPRA can
be adjusted to conform to any government or corporate
environment. With this approach features can quickly be turned on
or off depending on business rules. You need site level approvals,
great - your done, need service department level approvals - no
problem, want OPRA to send a text message to your cell phone or
email when an emergency order is placed - OK, want to track fixed
assets and maintenance records on those assets - bada-bing bada-boom.
These are just a few examples of the hundreds of customized features
available within the OPRA's 100% Internet/Intranet application. WITH NO LONG TERM CONTRACT!
We know that once you use OPRA, you will love it - our service can be cancelled with a simple 30 day
advance notice from day one. No annual or other long term contracts required!
click image for larger view
- 100% Internet
ready - your server or ours
- Can be
up and running in minutes - not days or weeks
- Web based
site order entry /tracking
- Easy to
deploy, train and maintain
- Unlimited
Users - No "Per Seat" fees
- Instant
order status keeps users informed and eliminates costly phone calls
- On site
one-on-one training available, but usually not necessary
- Supports
registered or "Generic Users"
- May be
used by multiple service departments (Facilities, Technology, Transportation,
etc..) with no additional charge
- Approval
routing - supports multiple approvers in any combination (Sequentially or in Parallel or both) (optional per service department)
- History/change
log provides complete time/stamped history of any changes to orders (optional)
- Archived orders can easily be viewed
- Email or text message
notification can alert approvers - you decide this option
- Email or text message
notification reports on completed orders - you decide this option
- Ties
into Asset Module for equipment maintenance history
- Scheduled
and preventative maintenance - Automatic with graphical calendar dsiplay
- Attach
pictures, manuals, procedures, insurance claim forms, etc. to any Work Order
- Paging
alerts for emergency or safety related Work Orders - you decide this option
- Easy
and complete reporting built in- reports can be emailed through OPRA
- Service
department status reports (with 12 color graphs and charts)
- Data
may be downloaded to spreadsheet or CSV file
- Unlimited
labor and materials detail
Can the OPRA "WORK ORDER" module
be used for the computer repair department as well as the facilities
maintenance department or the transportation or the ?? department?
YES. Unlimited routing options are supported
(for example, Facilities Maintenance, Computer Maintenance, Transportation
Requests, etc.). When a work order is generated the end user decides
where to route the work request via a popup list that is defined
by YOU! You have complete control of routing to any maintenance
or service center.
Can I schedule recurring maintenance
events with OPRA?
YES, OPRA lets you easily set up regularly
schedule preventative maintenance events such as replacing HVAC
filters, cleaning, etc… OPRA will automatically generate a
work order for these events on that day or as many days advanced
notice you may need to prepare.
Is there a flag for safety/emergency
issues on the Work Orders?
YES, via a simple check mark box. You may also set up automatic
paging, emails or both to alert key people with and safety or high priority issue - you decide
Does OPRA track preventative maintenance
materials and labor?
YES, via a check mark box or through
the preventative maintenance scheduling/cueing feature that is built
into OPRA.
OPRA features pull down menus, pop-up
warehouse catalogue selections, full approval routing and accountability. Anyone
can be an OPRA expert within ten minutes.
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